Open Telekom Cloud for Business Customers

FAQ

Here you will find answers to the most frequently asked questions.
 
 

Basics

What is a tenant?

Why do I need a virtual private cloud?

What are quotas and why do I need them?

What roles are available in the Open Telekom Cloud?

What is the purpose of projects?

How many regions or availability zones does the Open Telekom Cloud cover?

What role does MyWorkplace play within the Open Telekom Cloud?

 
 

Access and Security

How can end users access my cloud service via the internet?

How can I access the Open Telekom Cloud?

What login options are available?

Which resources can be encrypted?

What technical security measures does the Open Telekom Cloud offer?

What certifications does the Open Telekom Cloud offer?

 

Do you have further questions or feedback?

Visit our FAQ forum in the community. We look forward to an interactive exchange with you!

 
 

Use Cases and Use of Applications

How can I run my applications in the Open Telekom Cloud?

What do I have to consider in terms of software licenses?

What backup options does the Open Telekom Cloud offer?

What backup software is compatible with the Open Telekom Cloud?

How do I migrate data to the Open Telekom Cloud?

Can containers and orchestration software be used in the Open Telekom Cloud?

Is it possible to send emails via the Open Telekom Cloud?

Can several servers be assigned to one IP address?

 
 

Business-related Topics

How do I order Open Telekom Cloud services?

Where can I change my contract data?

Can I test the Open Telekom Cloud services free of charge?

What are reserved packages?

How can I order reserved packages?

Are reserved packages renewed automatically at the end of the term?

Can the reserved packages be used flexibly?

What options are available for monitoring the use of resources and incurred costs?

What is the difference between Financial Dashboard and Enterprise Dashboard?

What are tags and what are they used for?

 
 

Service and Support

Who can I contact if I have questions about the Open Telekom Cloud?

Where can I inform myself if I have questions about the Open Telekom Cloud?

Where can I get dedicated technical support for my plan/project on the Open Telekom Cloud?

Where can I turn to for training courses on the Open Telekom Cloud?

 
 

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Did you not find the answer to your question?

If you did not find the answer you are looking for, the Open Telekom Cloud Community is there for you. Log in to our community and ask questions about your problems. Other Open Telekom Cloud users will help you and you can also help other users.

 
Take advantage of our consulting services!
Our experts will be happy to help you.
We will answer any questions you have regarding testing, booking and usage – free and tailored to your needs. Try it out today!

Hotline: 24 hours a day, seven days a week 
0800 33 04477from Germany
+800 33 04 47 70from abroad
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