Open Telekom Cloud for Business Customers

Personal support from experts

First-class support included

Open Telekom Cloud Personal support

Personal

After your first contact with us you will receive the telephone number and email address of your personal contact. You will therefore always have the same point of contact who is always informed about your situation.

Open Telekom-Cloud Competent support

Competent

The Open Telekom Cloud support team in Germany consists solely of consultants with great technical expertise and outstanding product knowledge. Thanks to regular training, they can assist you with all your queries and support you throughout the entire migration process.

Open Telekom Cloud Experts support around the clock

Around the clock

Our central hotline is available for you 24 hours a day, seven days a week. Should your personal consultant not be available, another trained colleague will ensure that you still receive the service you need.
0800 33 04477 from Germany


The four steps to the cloud

Whether you need answers to basic questions or require technical consultation, our experts will accompany you through your entire migration in four structured steps.

Open Telekom Cloud expert support migration

Introduction

•    Presentation of the Open Telekom Cloud
•    Description of method of functioning and possibilities
•    Live demonstration

Analysis and planning

•    Determination of your personal requirements
•    Analysis of your needs
•    Analysis of your existing IT infrastructure
•    Consultation on technical issues and your digitalization strategy

Implementation

•    Support with your online booking
•    Initial setup of your console

Operation

•    Questions on billing
•    Questions on the contract
•    Technical support during operation


Additional service options

Open Telekom Cloud Remote service from IT specialists

IT specialists are happy to help you remotely

In case you need special assistance, our specialists are happy to help you via remote service. We charge no basic fee for this, but only the hours actually worked. Possible scenarios include:

  • Creating users and profiles 
  • Connecting your cloud products to the existing IT infrastructure
  • Support in setting up virtual machines
  • Managing user-specific access permissions
  • Jointly analyzing the current configuration 
  • Adapting security settings to company specifications
  • Defining security guidelines
  • Optimizing performance

EUR 29,95  per commenced 15 minutes
Note: All prices are net prices and do not include statutory VAT.

Open Telekom Cloud Enterprise Agreements

Enterprise Agreements

The Open Telekom Cloud offers enhanced support resources to large companies on request. You can benefit from the following and more:

  • Improved response times
  • Architecture support
  • Dedicated service and delivery management

Request price now

Download flyer

Book now and claim starting credit of EUR 250* (code: 4UOTC250)
24/7 Service
Take advantage of our consulting services!

Our experts will be happy to help you.

We will answer any questions you have regarding testing, booking and usage – free and tailored to your needs. Try it out today!

Hotline: 24 hours a day, seven days a week 

0800 33 04477 from Germany
00800 44 556 600 from abroad

* Voucher can be redeemed until June 30, 2019. Please contact us when using the voucher for booking. The discount is only valid for customers with a billing address in Germany and expires two months after conclusion of the contract. The credit is deducted according to the valid list prices as per the service description. Payment of the credit in cash is excluded.


  • Test it today – with no obligation and free of charge

    Book now and claim starting credit of EUR 250*
    Code: 4UOTC250

    Book now

  • Telefon

    Free expert hotline

    Our certified cloud experts provide you with personal service free of charge.

    0800 33 04477 (from Germany)

    24 hours a day, seven days a week

  • E-Mail

    Our customer service is available free of charge via E-Mail

    Write an E-Mail

  • Arrange an appointment

    Our Open Telekom Cloud experts provide you with free, non-binding and idividual support

    Arrange an appointment