Support - Open Telekom Cloud

From the initial contact to error-free operation, the Open Telekom Cloud experts are happy to help you in person. And best of all, telephone and email support is already included in our offer.

Whatever the question, your personal contact will always be happy to help

We believe that good service is an essential part of a good offer, which is why you will have a personal point of contact for all queries relating to the Open Telekom Cloud. Unlike other cloud operators, we do not charge extra for this service.

Find out more

Open Telekom Cloud Personal support from experts

Feel free to call us

0800 33 04477 from Germany

More contact options

Training programs & certifications

Learn the basics of the Open Telekom Cloud either directly from experts, or use the professionally prepared e-learning materials. The Open Telekom Cloud Certificate also verifies your cloud expertise to third parties. Our certification is free of charge.

All training programs & certifications

Open Telekom Cloud Community

The community offers you these and other possibilities:

Network with people who share similar know-how
Ask the community questions about your problems
Join forums and participate in discussions

Visit our community

A man showing a woman something on his screen

For me, a community consists of the most different personalities, who feel connected by common interests. We would also like to see this multifaceted exchange.
Stefan-Adrian Demele, Community Manager
You can't know everything, but everybody knows something different. Sharing this knowledge – that's what our community lives on.
Alisia Vogt, Junior Project Manager

Help tools

Here you can find a quick and comprehensive guide to the most important tools that give you an independent insight into the world of the Open Telekom Cloud and the opportunities it offers.

First steps

Obtain the essential knowledge to quickly launch your cloud projects. We will show you how to safely take your first steps in the world of the Open Telekom Cloud – from initial login to establishing workloads.

To the first steps

Cloud Topology Designer

Design once, run anywhere – With the Cloud Topology Designer, you can design cloud-based applications quickly and easily and operate them in any cloud. You benefit from a significantly shorter time-to-market and reduced costs.

To the Cloud Topology Designer

Tutorials

The most important applications explained in detail.

Tutorials
Screencasts

For developers

Valuable information for developers.

Documentation and Help Center: User Guides, APIs, SDKs, CLIs and solutions packets
Github: Blueprints and whitepapers
Github: Source code for all our developments

Status Dashboard

Current status of the Open Telekom Cloud platform.

Status Dashboard

Release Notes

Updates und new features of Open Telekom Cloud.

To Release Notes

Price list and service description

Our prices and services in detail.

Service description incl. price list
Billing examples

Training

Book various training packages as required.

User training courses
Certification

FAQ: frequently asked questions

Answers to possible questions and problems.

FAQ: General Questions

FAQ: Private Link Access Service (PLAS)

Shared Responsibility

Making work easier is a central promise of cloud computing. A prerequisite for this is the reliable functioning of all cloud operations, for which not only the operator of the platform, but all involved parties are responsible. Read about which roles users and providers play in ensuring a smooth operation of cloud services.

Learn more

Shared Responsibility in Cloud Computing

Experts wanted! Share your technical tutorials and get paid.

Open Telekom Cloud Tutorial Trophy

The Open Telekom Cloud Community is a platform where users discuss best practices and share their knowledge. You wrote a detailed tutorial and want to share it with others? We honor such work with a reward of €300 for every published tutorial.

Learn more about Tutorial Trophy

More information on the Open Telekom Cloud and cloud infrastructure

Studies, whitepaper, flyer

To download

Summaries, interviews

Book now and claim starting credit of EUR 250* (code: 4UOTC250)

Book now

Take advantage of our consulting services!

Our experts will be happy to help you.

We will answer any questions you have regarding testing, booking and usage – free and tailored to your needs. Try it out today!

Hotline: 24 hours a day, seven days a week

0800 33 04477 from Germany

+800 33 04 47 70 from abroad

Write an E-mail

* Voucher can be redeemed until December 31, 2021. Please contact us when using the voucher for booking. The discount is only valid for customers with a billing address in Germany and expires two months after conclusion of the contract. The credit is deducted according to the valid list prices as per the service description. Payment of the credit in cash is excluded.