Public authorities and municipalities face the challenge of making their structures future-ready. Legal requirements, increasing demands for efficiency, outdated IT systems, and growing expectations from citizens for fast, user-friendly services make digitalizing public administration unavoidable. At the same time, artificial intelligence is becoming increasingly important — it automates processes, analyzes data, and improves citizen communication. However, the necessary IT infrastructure for using AI applications securely and efficiently is often lacking.
Modern digital citizen services, automated administrative processes, and smart infrastructures are not just drivers of efficiency, they also increase acceptance among citizens and businesses seeking faster, more transparent processes. Simultaneously, geopolitical developments are making independent, trustworthy cloud solutions essential.
Public authorities need an IT environment that meets the highest data protection standards, is flexibly scalable, and integrates seamlessly into existing systems. The Open Telekom Cloud offers exactly the right solution — you can find out all about it on this page.
Public institutions must protect sensitive citizen and government data while complying with the highest security and regulatory standards.
Our solutions:
Many administrations use rigid IT systems that make it difficult to introduce new digital services. A robust cloud infrastructure ensures future readiness.
Our solutions:
From automated workflows and data analysis to citizen communication, AI creates new opportunities for public administration.
Our solutions:
The Open Telekom Cloud was the only provider with data centers in Germany that could offer us exactly the modern technologies that we want to use.
– Roberto Schumann, Head of the IT Services Department at IHK Munich
Our public sector experts will provide knowledgeable guidance and answer all your questions about testing options, booking, and using the Open Telekom Cloud. Let us provide tailored advice on digitalizing your public services!
Deutsche Telekom supports a wide range of public-sector players in the area of digitalization. Our customers include major ministries and other institutions at the state and federal level, as well as large cities and municipalities.
The Data Competence Center for Cities and Regions (DKSR) uses the Open Telekom Cloud as the foundation for an AI-powered data platform that enables municipalities to digitalize securely and confidently.
To expand to a hybrid cloud infrastructure, Swiss Federal Railways needed dedicated resources from the private cloud that were secure, flexibly scalable, and seamlessly compatible with other cloud resources.
Following a hacker attack, the Helmholtz-Zentrum Berlin converted its workplace system to a secure and sovereign solution based on open source.
Invest in its own hardware or rely on the cloud? The chamber of Industry and Commerce for Munich and Upper Bavaria opted for flexible resources from Telekom`s data centers. What convinced the public body and how it benefits.
The Bonn-Rhein-Sieg University of Applied Sciences relies on a hybrid cloud model for teaching and research, for which it uses Telekom's public cloud offering. The Open Telekom Cloud scores highly for data protection and security.
The Edupool tool gives students and teachers access to more than 110,000 educational content and and solutions. It also includes an online-based media library and an app for digital students IDs.
As head of department at Salzburg Research, Karl Rehrl is respionsible for traffic reports. He entrusts the corresponding data to the highly secure data centers of the Open Telekom Cloud.
Digitalization in the public sector refers to the transition from analog to digital processes within governmental institutions. This includes implementing e-government services, adopting modern technologies like artificial intelligence, and introducing digital communication channels between authorities and citizens. The Open Telekom Cloud provides administrations with a secure, high-performance, and GDPR-compliant cloud platform for reliable digital service delivery.
Digitalization enables public administrations to operate more efficiently, reduce bureaucracy, and cut costs. It also improves access to services for citizens and businesses, leading to greater satisfaction and transparency. Cloud technologies like the Open Telekom Cloud offer flexible, scalable IT infrastructures that support seamless digital administrative processes.
Key challenges include protecting sensitive data, integrating new technologies with existing systems, training staff, and updating legal frameworks to accommodate digital processes. The Open Telekom Cloud addresses these with certified security standards tailored to the public sector, GDPR-compliant data processing, and expert support for implementing digital services.
Digital platforms allow citizens to engage more directly with public authorities, submit applications online, and participate in decision-making. This enhances transparency and strengthens public trust. Cloud-based solutions like chatbots and automated application portals powered by the Open Telekom Cloud support efficient, citizen-friendly communication.
Automation of routine tasks, reduced paper usage, and streamlined workflows can significantly lower operating costs and improve resource efficiency. With the Open Telekom Cloud’s flexible pay-as-you-go model, public authorities only pay for the resources they actually use — making IT costs transparent and predictable.
IT security is crucial to safeguard sensitive data and ensure information integrity and availability. The highest security standards must be upheld during digitalization. The Open Telekom Cloud relies on certified data centers in Germany and the Netherlands, strong encryption, and zero-outage standards for maximum security.
Employees benefit from flexible work models, remote work options, and modern tools that enhance collaboration and communication. This shift also requires ongoing training in using new technologies. Cloud-based collaboration tools and AI-driven workflows from the Open Telekom Cloud make daily tasks easier and enable more efficient administration.
Successful digitalization requires a clear strategy, investment in modern IT infrastructure, employee training, and legal adaptation to digital processes. The Open Telekom Cloud supports this journey with preconfigured, certified cloud solutions — from planning through to operation — for secure and efficient digital transformation.
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