In this article you will read about,
- how Telekom's AI solutions support companies in customer dialog,
- how the partner solution from Telekom and Cognigy was one of the first in Germany to be tested according to the new AIC4 catalog,
- and why the Open Telekom Cloud is an important prerequisite.
"Hello, I'm Bonni! I'm the mascot of Telekom Baskets Bonn! I can answer your questions about Baskets ticketing, the fan store, Baskets players, and how to get to home games." Anyone who clicks on a small magenta paw print on the website of the Bonn-based basketball club is greeted like this in a chat window. If users then enter a question via the message field, they receive Bonni's answer within a few seconds. Fast, practical, and efficient communication, behind which is a solution from Telekom Deutschland in collaboration with partner Cognigy. The company specializes in artificial intelligence for use in customer service and offers voice and chatbots that largely automate customer contact.
User-friendly interfaces ensure that companies can configure the AI solutions themselves quickly and easily after a brief instruction. As a partner for the sale, hosting, and service of the Cognigy solution, Telekom Deutschland's experts can also take on this part on request: they build, operate, and train the artificial intelligence for the business customers.