In this article you will read about,
- how e-bot7's artificial intelligence (AI)-based chatbot automates customer communication,
- how algorithms can be trained easily and quickly in the public cloud,
- and why the protection of personal data is particularly important.
By how many minutes is my train delayed? Where do I make an insurance claim? Does this jacket also come in blue? In the first six weeks of 2021 alone, the AI-based chatbot from e-bot7 answered around five million such queries in the customer service of companies such as Deutsche Bahn, the insurance group HDI, and the outdoor specialist Vaude.
Since it was founded in 2016, e-bot7 has pursued the goal of automating customer communication and improving the customer experience (CX). To this end, the young entrepreneurs from Munich have developed their own chatbot based on an AI platform. The software robot automatically answers queries from various communication channels. These include company apps and websites, messaging services such as WhatsApp, and social media such as Facebook and Twitter.