The new "CloudWAF" mode of the Web Application Firewall was released in February 2025. The new CloudWAF combines the advantages of the existing WAF modes; further details can be found in the original release notes.
The release notes stated that, for technical reasons, CloudWAF only works with an Elastic Load Balancer (ELB) created on or after January 27, 2025.
For security reasons, access to CloudWAF will temporarily only be possible with whitelisting by the Service Desk. This is to ensure that only compatible ELBs are used with CloudWAF to guarantee service availability.
We ask all customers who would like to access CloudWAF to contact the Service Desk for activation. Please have your account ID (available on the My Credentials page) and ELB ID (located under the ELB name in the ELB overview) ready.
As soon as access to CloudWAF is available to all customers again without restrictions, we will inform again.
Thank you for your understanding!