Zero Outage: uncompromising quality in IT

Companies that wish to offer the best products must also have the right attitude. Zero Outage is our promise to enable our customers to go through their working day without any failures thanks to the quality of our offering.

Our quality promise

Reliable information and telecommunications technology provides the basis for the success of the digital transformation. Zero Outage is our end-to-end quality assurance program geared towards maximum business capacity with minimum downtime. The zero-error strategy comprises measures on all levels, from state-of-the-art platforms, through globally standardized processes with short fault clearance times, all the way up to specially trained staff and tried-and-tested risk management.

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Incident management: quick response in the event of emergencies

Incident management is a key component of Zero Outage. The globally standardized program achieves the maximum degree of professionalization through continuous repetition of solution processes. Alongside a clearly defined chain of communication and specified escalation levels, incident management also includes a global manager-on-duty service. Similar to an emergency service, representatives from senior or top management together with a dedicated team are available in case of emergencies 24 hours a day, seven days a week. The manager on duty will be involved immediately as the responsible contact person and coordinates all processes for solving the problem. At T-Systems, around 140 managers on duty are deployed worldwide and take turns to assume responsibility in the event of an emergency.

Graphical representation for incident management

What we mean by security

Our data centers

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Confidential Computing

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Hotline: 24 hours a day, seven days a week

0800 3304477from Germany

+800 33044770from abroad

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* Voucher can be redeemed until December 31, 2024. Please contact us when using the voucher for booking. The discount is only valid for customers with a billing address in Germany and expires two months after conclusion of the contract. The credit is deducted according to the valid list prices as per the service description. Payment of the credit in cash is excluded.