Phonexia is an innovative software company that is transforming the latest scientific breakthroughs into the everyday reality of highly accurate, AI-powered speech processing and voice biometrics products. Phonexia’s portfolio offers solutions for financial institutions, telcos, and utility companies, such as instant voice biometric authentication of clients in contact centers and near real-time identification of fraudsters by voice, as well as solutions for the governmental sector used in over 60 countries worldwide.
Phonexia's voice biometrics allow contact centre agents, smart IVRs, and conversational AI platforms to verify customers' identities rapidly, securely, and precisely. Its forensic-level precision enables organisations to improve customer journeys, combat fraud, and reduce average handling times and cost to serve.
Federico Teveles, ICT Industry Analyst for FROST & SULLIVAN