Phonexia Orbis Fraud Detect

Phonexia Orbis Fraud Detect is a revolutionary contact center solution powered by Phonexia’s advanced passive voice biometrics for the effortless detection of contact center identity fraud (such as telco subscription fraud), with over 98% accuracy. Call recordings are analyzed in the background as frequently as needed, and suspected fraudsters are marked automatically, dramatically shortening the time for identity fraud discovery.

Product type: App
Provider: Phonexia s.r.o.
Website: https://phonexia.com

Solve Daily Challenges Using Voice

Phonexia is an innovative software company that is transforming the latest scientific breakthroughs into the everyday reality of highly accurate, AI-powered speech processing and voice biometrics products. Phonexia’s portfolio offers solutions for financial institutions, telcos, and utility companies, such as instant voice biometric authentication of clients in contact centers and near real-time identification of fraudsters by voice, as well as solutions for the governmental sector used in over 60 countries worldwide.

Key Features of Phonexia Orbis Fraud Detect

Phonexia user interface showing a list of a detected fraudsters.

Automated fraud discovery

A speaker’s voice is automatically compared with the rest of the audio recordings stored in a database, and every potential fraudster is marked instantly each time a new batch of audio recordings is processed.

Phonexia user interface showing a selection of saved voice recordings.

Precise voice identification

Fraudsters are identified based on Phonexia’s passive voice biometrics, which can recognize a person’s voice with an accuracy of over 98% out of the box, regardless of the language, accent, and words spoken.

Phonexia user interface showing voice recordings.

Efficient fraud investigation

Suspected contact center fraud is highlighted automatically and ordered based on custom rules to ensure fraud investigators always receive the most important warnings first and can investigate efficiently.

Phonexia's voice biometrics allow contact centre agents, smart IVRs, and conversational AI platforms to verify customers' identities rapidly, securely, and precisely. Its forensic-level precision enables organisations to improve customer journeys, combat fraud, and reduce average handling times and cost to serve.
Federico Teveles, ICT Industry Analyst for FROST & SULLIVAN

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